Companies, large and small, are working harder than ever to become 100% customer sensitive as they attempt to gain and keep their customers. Yet the customers still leave. What can we, as small and medium size businesses, do to get the “edge” over the competition? This second segment of our three part series gives even […]
business customers
How Many Customers Do You Have?
Do you know exactly how many customers you have? If a customer comes in to pick up some work you’ve done for them, and they bring a friend who sees and buys an article from your customer waiting area, do you get any basic information from that person, or do you just take their money […]