I’ll bet you’re wondering HOW can you grow / build a business just by giving great customer service! Think about your customers for a minute — how do they feel about you and your customer service? Are you quick to respond to them? Do you take care of small issues before they become big problems?
Smile! That’s a key part of customer service! Whether it’s in person or on the telephone – smile. Your tone of voice IS reflective of whether you’re smiling while talking on the phone, or if you feel like you’ve been interrupted for the 10th time from an important project.
If you tell somebody you’re going to do something (try to find a special fabric, locate a pattern or check out a new trim) – DO IT! It may be a small deal to you and very unimportant, but to the customer, it is EVERYTHING at this moment, so be sure to follow through on what you tell the customers.
Deal with questions promptly – don’t make the customer wait an hour or two or day or two for an answer. Just last Friday evening I checked in on my computer before shutting down for the night (about 9 pm), and I’d gotten an email from a lady asking a question about an order she’d placed two days before. I immediately checked it out and wrote her back before shutting down. The next day I had a glowing email from the customer, saying “what FABULOUS customer service! I figured maybe I’d get an answer by Monday or Tuesday, because of the weekend, and you took the time to answer me within MINUTES of my email! I WILL be letting my friends know about your super customer service!”
So, there it is in a nutshell — how do you grow your business with customer service? Your customers ARE the most important advertising your business will ever have – you just can’t pay enough for word of mouth advertising from the customers. Customers with glowing reports about your excellent customer service will generate more new customers than you can imagine!
We have two books that give additional information on how to grow and succeed in your business: “Jumpstart Your Business – Proven Techniques and Strategies” and “501 Tips and Strategies For Home Business Entrepreneurs”. The books are $7.95 each and could be the best books you have on your bookshelf!