S. Denise Hoyle | October 22, 2012
Everyone knows what it’s like to be a customer. At times, you are treated horribly. Other times, however, you are treated like a king. No matter what business you may be in, you should always aim for customer satisfaction at the end of the day. Here are some ways to create a customer service experience [...]
Sarah J. Doyle | April 27, 2010
I’ll bet you’re wondering just HOW can you grow / build a business just by giving great customer service! Think about your customers for a minute — how do they feel about you and your customer service? Are you quick to respond to them? Do you take care of small issues before they become big [...]
S. Denise Hoyle | September 10, 2009
A recent survey by Harris Interactive and IMShopping concluded that more than half of consumers make purchase decisions “at least sometimes” based on their abilitity to get help from another person. Of those surveyed, 52% said they had decided NOT to make a purchase because they weren’t able to get any human interaction for assistance [...]
Sarah J. Doyle | June 23, 2008
There was a time in this country when customers were fiercely loyal. Today, however, customers seem to have a “what’s in it for me” attitude, and will jump from one merchant to another to “find the best deal”, or whatever will satisfy their needs at that moment. They do business on a one-way basis. Yet, [...]
