Grow Your Business With Customer Service

| February 7, 2017

I’ll bet you’re wondering HOW can you grow / build a business just by giving great customer service!  Think about your customers for a minute — how do they feel about you and your customer service?  Are you quick to respond to them?  Do you take care of small issues before they become big problems? […]

A Small Gift Can Make A Big Difference

| August 8, 2014

A small gift to a valued customer wouldn’t really sound like advertising, however it can have the same effect as advertising with much to gain for the business owner. Effective advertising (gift giving) creates awareness and maintains a positive image of your business.  No customer is likely to forget where she was given special status, […]

25 Ways To Build Customer Loyalty – Part 3

| October 14, 2013

The realistic goal of building customer loyalty is to try to capture and retain the customer for a period of time and build “limited” loyalty.  There are many ways you can increase customer loyalty and improve the prospects of keeping the customers longer.  This final segment concludes the listing of ways to build customer loyalty.  […]

25 Ways To Build Customer Loyalty – Part 2

| October 7, 2013

Companies, large and small, are working harder than ever to become 100% customer sensitive as they attempt to gain and keep their customers.  Yet the customers still leave.  What can we, as small and medium size businesses, do to get the “edge” over the competition?  This second segment of our three part series gives even […]

25 Ways To Build Customer Loyalty – Part 1

| September 30, 2013

There was a time in this country when customers were fiercely loyal.  Today, however, customers seem to have a “what’s in it for me” attitude, and will jump from one merchant to another to “find the best deal”, or whatever will satisfy their needs at that moment.  They do business on a one-way basis.  Yet, […]

Skype is an Inexpensive Way to Improve Customer Service

| September 18, 2008

Great customer service drives business, and Skype-enabled call centers make great customer service affordable. With no hardware, software or installation, you can be a mouse-click away from advanced call center capabilities that give your customers options, such as live business chat, email, toll-free support, interactive voice response, and click-to-call web integration.Skype’s service is an exceptional […]