S. Denise Hoyle | October 22, 2012
Everyone knows what it’s like to be a customer. At times, you are treated horribly. Other times, however, you are treated like a king. No matter what business you may be in, you should always aim for customer satisfaction at the end of the day. Here are some ways to create a customer service experience [...]
Sarah J. Doyle | July 7, 2008
The realistic goal of building customer loyalty is to try to capture and retain the customer for a period of time and build “limited” loyalty. There are many ways you can increase customer loyalty and improve the prospects of keeping the customers longer. This final segment concludes the listing of ways to build customer loyalty. [...]
Sarah J. Doyle | June 30, 2008
Companies, large and small, are working harder than ever to become 100% customer sensitive as they attempt to gain and keep their customers. Yet the customers still leave. What can we, as small and medium size businesses, do to get the “edge” over the competition? This second segment of our three part series gives even [...]
Sarah J. Doyle | June 23, 2008
There was a time in this country when customers were fiercely loyal. Today, however, customers seem to have a “what’s in it for me” attitude, and will jump from one merchant to another to “find the best deal”, or whatever will satisfy their needs at that moment. They do business on a one-way basis. Yet, [...]
